Integration support specialist - Kraków

Kraków, Lesser Poland Voivodeship, Poland | Marketing and Advertising | Full-time


The Role:

LoopMe is looking for an integration support specialist to provide an excellent level of support for our account/advertising managers as well as for our partners. The technical support specialist localizes and troubleshoots issues with live advertising campaigns and knows all ways of publisher integrations.

Key Skills & Experience:

  • 1+ years of experience in support or equivalent
  • Tech thinking and base knowledge of debugging process
  • Patience and attention to details
  • Self-motivated and fast learning as tools and environments multiple and changing
  • Must exhibit a high degree of ownership and accountability

Key Responsibilities:

  • Help LoopMe account and advertising managers with technical issues and questions
  • Investigate issues with advertising campaigns
  • Know all the ways of LoopMe publishers integrations (WEB, in-app SDK, Real-Time Bidding RTB) and most common issues that may appear
  • Guide a publisher through the integration process
  • Manage LoopMe wiki pages and create instructions for new features
  • Feedback on manual docs used or missing to improve the future integrations
  • Cooperation with multinational support team (Ukraine — UK — US)

About LoopMe:

LoopMe was founded with the mission of closing the loop on brand advertising.

We are LoopMe:

  • We do the right thing
  • We innovate
  • We love what we do.

Our full-stack tech platform harnesses mobile data, using a powerful combination of attribution, Artificial Intelligence and analytics to deliver outstanding campaign performance against brand outcomes — consideration, purchase intent, foot traffic, and offline sales.

The company was founded by experienced mobile advertising executives Stephen Upstone (CEO) and Marco Van deBergh (CTO) in 2012. LoopMe has global offices in New York, London, Chicago, LA, Atlanta, Boston, Dallas, Detroit, San Francisco, Dnipro, Singapore, Beijing, Dubai, and Johannesburg.

To all recruitment agencies: LoopMe does not accept agency resumes. Please do not forward resumes to our jobs career page, LoopMe employees or any other company location. LoopMe is not responsible for any fees related to unsolicited resumes.